Our thoughts are with all those who are affected by Hurricane Helene. As impacted residents begin to recover, ProAssurance is ready to provide information and assistance with any storm-related concerns.
Frequent risk management questions following extreme weather include how to handle missing or damaged medical records and destruction of medications. Our Risk Management site addresses those questions and provides resources for disaster response and recovery.
Our Risk Management consultants are available to help you through this difficult time, regardless of insured status. Call the Helpline at 844-223-9648 or email RiskAdvisor@ProAssurance.com.
For other questions regarding your professional liability policy:
- Claims: 877-778-2524
- Coverage: 800-252-3628
- All Other Questions: 800-282-6242
Healthcare and Medical Supplies Shortages
Hurricane Helene has impacted the availability of healthcare and key medical supplies:
- Florida Hospital, ER Closed Due to Hurricane Helene + 7 updates (Beckers Hospital Review)
- Nation’s Largest Supplier of IV Solutions Temporarily Closes Amid Helene (Beckers Hospital Review)
- Hurricane Sends New Shudders Through Health Supply Chain (Axios)
- Hurricane Helene Hits Critical Medical Supplies (Bloomberg)
- Hospitals Grapple with Hurricane Aftermath: 14 Things to Know (Beckers Hospital Review)
Departments of Insurance Orders/Statements
ProAssurance continually monitors communications from Departments of Insurance for directives related to professional liability coverage and our insureds. We will provide updates as they become available.
FLORIDA
The Florida Office of Insurance Regulation has issued an emergency order 400385-24 directing all insurance companies to provide support to insureds in Florida.
To comply with the order and ensure that our insureds are protected during this difficult time, ProAssurance is temporarily postponing all cancellations and non-renewals in Florida counties listed below until November 26, 2024. With regard to claims reporting or documentation, it is suggested any new claim be reported as soon as you are reasonably able to do so. Note that the Department may extend this moratorium beyond November 26, 2024.
Affected Florida Counties: Alachua, Charlotte, Citrus, Columbia, Dixie, Franklin, Gadsden, Gilchrist, Gulf, Hamilton, Hernando, Hillsborough, Jefferson, Lafayette, Lee, Leon, Levy, Liberty, Madison, Manatee, Pasco, Pinellas, Sarasota, Suwannee, Taylor, Wakulla
State of Florida Division of Emergency Management
Florida Office of Insurance Regulation
NORTH CAROLINA
The North Carolina Department of Insurance has issued an emergency order Number 24-B-13 directing all insurance companies to provide support to insureds in North Carolina.
To comply with the order and ensure that our insureds are protected during this difficult time, ProAssurance is temporarily postponing all cancellations and non-renewals in North Carolina counties listed below until November 29, 2024. With regard to claims reporting or documentation, it is suggested any new claim be reported as soon as you are reasonably able to do so. Note that the Department may extend this moratorium beyond November 29, 2024.
Affected North Carolina Counties: Alexander, Alleghany, Ashe, Avery, Buncombe, Burke, Caldwell, Catawba, Clay, Cleveland, Gaston, Haywood, Henderson, Jackson, Lincoln, Macon, Madison, McDowell, Mitchell, Polk, Rutherford, Transylvania, Watauga, Wilkes, Yancey, and the Eastern Band of the Cherokee Indians of North Carolina
North Carolina Department of Insurance
TENNESSEE
The Tennessee Department of Commerce & Insurance issued Bulletin 24-03 that will remain in effect through November 26, 2024 as a result of severe weather and flooding.
To comply with the order and ensure that our insureds are protected during this difficult time, ProAssurance is temporarily postponing all cancellations and non-renewals in Tennessee until November 26, 2024. With regard to claims reporting or documentation, it is suggested any new claim be reported as soon as you are reasonably able to do so. Note that the Department may extend this moratorium beyond November 26, 2024.
Tennessee Department of Commerce & Insurance
GEORGIA
The Georgia Office of the Insurance and Safety Fire Commissioner issued Directive 24-EX-6 that will remain in effect until further notice following Hurricane Helene.
To comply with the order and ensure that our insureds are protected during this difficult time, ProAssurance is temporarily postponing all cancellations and non-renewals in Georgia counties listed below until further notice. With regard to claims reporting or documentation, it is suggested any new claim be reported as soon as you are reasonably able to do so. Note that the Commissioner has not yet issued an end date for the moratorium.
Affected Georgia Counties: Appling, Atkinson, Bacon, Baker, Baldwin, Ben Hill, Berrien, Bleckley, Brantley, Brooks, Bryan, Bulloch, Burke, Calhoun, Camden, Candler, Charlton, Chatham, Clay, Clayton, Clinch, Cobb, Coffee, Colquitt, Columbia, Cook, Crisp, Decatur, DeKalb, Dodge, Dougherty, Douglas, Early, Echols, Effingham, Emanuel, Evans, Fayette, Fulton, Glascock, Glynn, Grady, Gwinnett, Hancock, Henry, Irwin, Jasper, Jeff Davis, Jefferson, Jenkins, Johnson, Lanier, Laurens, Lee, Liberty, Long, Lowndes, McDuffie, McIntosh, Miller, Mitchell, Montgomery, Pierce, Pulaski, Putnam, Quitman, Randolph, Richmond, Rockdale, Screven, Seminole, Taliaferro, Tattnall, Telfair, Terrell, Thomas, Tift, Toombs, Treutlen, Turner, Twiggs, Ware, Warren, Washington, Wayne, Wheeler, Wilcox, Wilkinson, and Worth.
Georgia Office of the Insurance and Safety Fire Commissioner
SOUTH CAROLINA
The South Carolina Department of Insurance issued Bulletin 2024-12 that will remain in effect until further notice following Hurricane Helene.
To comply with the order and ensure that our insureds are protected during this difficult time, ProAssurance is providing additional time before a cancellation and non-renewal becomes effective for a directly affected policyholder in South Carolina when requested. With regard to claims reporting or documentation, it is suggested any new claim be reported as soon as you are reasonably able to do so. Note that the Department has not yet issued an end date for the moratorium.