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Make a Payment

Online Payment Options

You have options for premium payments for your medical professional liability insurance policy.

Please note:

  • Online payments made before 12:00 noon CT on regular business days are sent to the bank same day.
  • Online payments after 12:00 noon CT or on weekends are sent the next business day. 

Your payment posts to your ProAssurance account no later than the next business day. Balance and activity are viewable on the portal's Billing Account Summary page.

TOUCH
Make a One-Time Payment
Make a One-Time Payment

You can make a one-time payment via bank draft (ACH) or credit card.

Pay Invoice
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ProAssurance Portal
ProAssurance Portal

To pay online, sign into the portal and select the "Payments" menu option.

*The online payments option is available 24/7.

Log In

Other Payment Options

Please note:

  • Phone payments made before 12:00 noon CT on regular business days are sent to the bank same day.
  • Phone payments after 12:00 noon CT or on weekends are sent the next business day. 
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PAY BY PHONE
PAY BY PHONE

To make a payment by phone, call our service center at 800-282-6242.

The phone payment option is available during regular business hours.

Call Service Center
TOUCH
PAY BY MAIL
PAY BY MAIL

Choose the correct address for your insurance company and mailing method below. When mailing a check, please include the detachable remittance portion of your invoice to aid faster payment processing.

Choose Address
REGULAR MAIL ADDRESSES:

ProAssurance Indemnity Company, Inc.
P.O. Box 74831
Cleveland, OH 44194-0914

ProAssurance NORCAL Insurance Company
P.O. Box 74738
Cleveland, OH 44194-0821
OVERNIGHT MAIL ADDRESS:

Key Bank- Lockbox Ops
Attn: LB (Company Name: Indemnity or NORCAL)
4910 Tiedeman Road
Cleveland, OH 44144

Payments Frequently Asked Questions

CAN I PAY MY TAIL POLICY PAYMENT ONLINE OR BY PHONE? Yes, we now offer an online payment option for tail payments at www.ProAssurance.com/Pay and selecting the appropriate line of business. Our Billing department can also take ACH tail payments over the phone by calling 800-282-6242 and selecting option 1.
DO YOU RETAIN MY BANKING INFORMATION FROM PREVIOUS PAYMENTS? ProAssurance does not store bank account information that you provide when you pay online or by phone; this practice helps protect your banking information.
HOW MAY I PAY TO IMMEDIATELY REINSTATE A POLICY CANCELED DUE TO NON-PAYMENT?

If your policy has been canceled, please contact your agent or a ProAssurance policy specialist (800-282-6242) to discuss policy reinstatement.

You may make a payment online at www.ProAssurance.com/Pay or over the phone via ACH by calling our Billing department at 800-282-6242 option 1. These payments are subject to underwriting rules and regulations, though it does not guarantee policy reinstatement.
IF I DON'T HAVE AN EMAIL ADDRESS; CAN I STILL MAKE A PAYMENT BY PHONE? No; banking regulations require us to send an email confirmation of the transaction to the person making the payment. As such, an email address is required.
IS THERE A FEE FOR MAKING A PAYMENT OVER THE PHONE?

If you pay using ACH either online or over the phone there is no fee associated with that payment. If you would like to pay online or using our automated phone payment system using a credit card there is a 2.95% processing fee associated with that payment.
CAN I PAY BY CREDIT CARD?

ProAssurance recently partnered with InvoiceCloud to accept credit card payments. These can be made by logging into your ProAssurance Portal and selecting “Pay Invoice(s)”, using our one-time pay site (www.ProAssurance.com/Pay), or using our automated phone payment system by calling 800-282-6242  options 1 and 1 again.