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Secure Services Portal

Overview

The ProAssurance secure services portal (SSP) provides our medical professional liability (MPL) insurance customers online access to important resources. If you already have an account, please sign in; those needing one may create an account. 

Services for our HCPL customers within the secure portal vary.

ALL INDIVIDUALS INSURED BY A PROFESSIONAL LIABILITY POLICY HAVE ACCESS TO:
  • Create a certificate of insurance (COI)
  • View past live and online seminars activity
POLICYHOLDERS (THE AUTHORIZED REPRESENTATIVES FOR GROUP POLICIES) HAVE ACCESS TO ALL THE ABOVE SERVICES, PLUS:
  • Policy documents and invoices
  • Make individual payments or sign up for Electronic Payment Plan (EPP).
  • Create COIs for any insured on the policy
  • Request policy changes
  • View billing account information including past payment and future installments due
  • View seminar activity for all insureds on the policy
AGENTS HAVE ACCESS TO MOST OF THE ABOVE, PLUS:
  • Documents, billing summaries or create COIs for all of your clients' policies
  • View seminar activity for all of your clients
  • View completed renewal applications

Create an Account

  • To create an account, select “Sign In” at the upper right corner of any page. On the following page select “Create an account”
  • If you’ve previously registered, simply select “Sign In” and enter your information.

For questions about the SSP or assistance in creating your account, please contact web support at WebSupport@ProAssurance.com.

You can discuss your risk-related questions and concerns with one of our Risk Management Consultants Monday through Friday, 8:00 a.m. to 5:00 p.m., at 844-223-9648 or RiskAdvisor@ProAssurance.com.

Note: Our other divisions and programs maintain secure portals for the benefit of their customers. Please visit the Medmarc, PICA, OUM Chiropractor, or Eastern Alliance websites to sign in or to learn what secure services are offered.

Online Security for Secure Services Portal Users 

Multi-factor authentication (MFA) is the responsible approach for insurance and financial organizations that provide online account services given the current cyber and regulatory environment. ProAssurance is committed to providing a safe and secure sign-in process to our secure services portal. 

How to Establish Multi-Factor Authentication 

The first time you sign in to the SSP ProAssurance requires you to establish multi-factor authentication (MFA). After correctly entering your current password, you will be directed to the MFA options screen to choose from.

Text Message Enter your mobile phone number to receive a unique six-digit access code, and then enter the code to sign in to the SSP.  
Automated Voice Call Instead of a text, answer an automated voice call to receive a five-digit access code. This option allows you to use your office or home phone number. Enter this code to sign in.  
"Google Authenticator" mobile phone application Download the Google Authenticator mobile application to your mobile phone. Use the application to receive a six-digit access code and enter this code to sign in.  

Note: ProAssurance will require MFA re-authentication every 30 days to safeguard the integrity of our information systems and help protect your online security. 

Frequently Asked Questions

IS MULTI-FACTOR AUTHENTICATION REQUIRED?

Yes, all users must establish and use MFA as part of our sign in process. 
HOW OFTEN WILL I HAVE TO COMPLETE MFA?

You will have to complete MFA each time you sign in to your account on a new device or use a new web browser unless you check the box labelled “recognize me on this device” during sign-in. 

By checking the box, you’ll be able to defer MFA re-authentication for a period of time on future visits. If you do not check the box, you will need to provide your password and work through your chosen MFA option every time. 

For users who check “remember me,” ProAssurance will require MFA re-authentication every 30 days to safeguard the integrity of our information systems and help protect your online security. 
WHAT IF I FORGET MY PASSWORD?

If you forget your password, contact Web Support at  WebSupport@ProAssurance.com. You may also use the “Forgot Password” link on the Sign-In page. 
WHAT IF I CHANGE MY NAME, EMAIL ADDRESS, OR PASSWORD?

If you change your name, email address, or password in “Account Preferences,” you will receive an email confirmation. If you receive a confirmation email and did not request a change to your account, follow the link provided to lock your account. 
CAN I LOCK MY ACCOUNT?

Yes; you can lock your account if you receive an email about changes made to your “Account Preferences” (name, email address, password) that you did not authorize. You will follow the instructions in the confirmation email to lock your account. Contact Web Support immediately if you suspect anything out of the ordinary with your ProAssurance account.

 

To successfully unlock your account, contact the Web Support team. Contact them at  WebSupport@ProAssurance.com. 
WHO DO I CONTACT IF I NEED HELP?

If you have questions, call Web Support at  WebSupport@ProAssurance.com.