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Make a Payment

Payment Options

You have options for premium payments for your medical professional liability insurance policy.

Please note:

  • Online or phone payments made before 12:00 noon CT on regular business days are sent to the bank same day.
  • Online or by phone payments after 12:00 noon CT or on weekends are sent the next business day. 

Your payment posts to your ProAssurance account no later than the next business day. Balance and activity are viewable on the SSP's Billing Account Summary page.

TOUCH
PAY ONLINE
PAY ONLINE

To pay online, sign in to the secure services portal (SSP) and select the "Payments" menu option.

*The online payments option is available 24/7.

Sign In
TOUCH
PAY BY PHONE
PAY BY PHONE

To make a payment by phone, call our service center at 800-282-6242.

The phone payment option is available during regular business hours.

Call Service Center
TOUCH
PAY BY MAIL
PAY BY MAIL

Choose the correct address for your insurance company and mailing method below. When mailing a check, please include the detachable remittance portion of your invoice to aid faster payment processing.

Choose Address
REGULAR MAIL ADDRESSES:

ProAssurance Indemnity Company, Inc.
P.O. Box 74831
Cleveland, OH 44194-0914

ProAssurance NORCAL Insurance Company
P.O. Box 74738
Cleveland, OH 44194-0821
OVERNIGHT MAIL ADDRESS:

Key Bank- Lockbox Ops
Attn: LB (Company Name: Indemnity or NORCAL)
4910 Tiedeman Road
Cleveland, OH 44144

Payments Frequently Asked Questions

CAN I PAY MY TAIL POLICY PAYMENT ONLINE OR BY PHONE? Not yet. Please call your policy specialist at 800-282-6242 for tail payment options.
DO YOU RETAIN MY BANKING INFORMATION FROM PREVIOUS PAYMENTS? ProAssurance does not store bank account information that you provide when you pay online or by phone; this practice helps protect your banking information.
HOW MAY I PAY TO IMMEDIATELY REINSTATE A POLICY CANCELED DUE TO NON-PAYMENT?

If your policy has been canceled, please contact your agent or a ProAssurance policy specialist (800-282-6242) to discuss policy reinstatement.

You may make a payment over the phone for canceled policies, subject to underwriting rules and regulations, though it does not guarantee policy reinstatement.

Payments cannot be made online for canceled policies. 
IF I DON'T HAVE AN EMAIL ADDRESS; CAN I STILL MAKE A PAYMENT BY PHONE? No; banking regulations require us to send an email confirmation of the transaction to the person making the payment. As such, an email address is required.
IS THERE A FEE FOR MAKING A PAYMENT OVER THE PHONE? No, there is no fee for making a payment online or over the phone.
CAN I PAY BY CREDIT CARD? ProAssurance does not currently accept credit cards for premium payments.